FAQs

Yes, wood decking requires more frequent staining or sealing and is more susceptible to weathering. Composite decking is more resistant to the elements and requires less maintenance but may still need periodic cleaning and checks.

The lifespan of a deck depends on the materials used and maintenance. Generally, wooden decks can last 15-20 years, while composite materials can last 25 years or more with proper care.

To protect your deck from weather-related damage, we advise using appropriate sealants and finishes, ensuring proper drainage, and removing snow or standing water promptly. For certain materials, specific protective measures may be recommended.

Yes, we offer warranties on both materials and workmanship. The specific terms vary depending on the materials used and the scope of the project, and we provide detailed warranty information upon project completion.

Maintenance requirements vary depending on the material used. We provide detailed care instructions and tips for each type of decking material to ensure your deck remains in excellent condition. We also offer aftercare packages if you would prefer for us to take care of this for you!

If you request changes during installation, we’ll assess the feasibility and potential impact on the timeline and cost. We strive to accommodate modifications while maintaining project integrity and will communicate any necessary adjustments

In the rare event of unexpected damage or issues during installation, we take immediate steps to rectify the situation, keeping you fully informed. Decking Direct holds comprehensive insurance policies, and our team is equipped to handle unforeseen challenges efficiently and effectively.

Weather can impact the installation timeline, especially in cases of extreme conditions. We always aim to work efficiently while ensuring quality, and we keep you informed of any weather-related delays or necessary schedule adjustments.

In the event of unexpected issues, we communicate promptly with you to discuss the situation and provide solutions. Our experienced team is adept at handling challenges efficiently to minimise any impact on the project timeline and budget.

We recommend clearing the area of personal items and ensuring easy access to the installation site. If you have specific concerns or preparations unique to your property, we can provide tailored advice.

We begin with a thorough site assessment, which includes checking the ground condition, ensuring proper levelling, and clearing any debris. We also assess the area for any underground utilities and ensure that the site is prepped according to the project’s requirements.

Safety is our top priority. We adhere to strict safety protocols, including using protective gear and ensuring all construction is up to code. Our team is trained to perform installations safely and efficiently, minimising any risk.

While decks can be installed year-round, the best time often depends on your local climate. Generally, spring and summer are popular due to favourable weather conditions, but we can work with you to schedule installation at a time that best suits your needs.

Yes, we assist with the process of obtaining necessary consent(s). We ensure that all our decking projects comply with local building codes and regulations.

Transparency is key in our pricing. We provide detailed quotes upfront and communicate any potential additional costs before proceeding with work. Our goal is to ensure you have a clear understanding of the investment required.

Yes, we can work with existing deck structures to either upgrade or expand them, depending on their condition and your requirements.

Yes, we can design decks to be accessible and convenient for all, including features like ramps, wider doorways, and handrails to accommodate special needs.

We consider several factors, including your property layout, sun exposure, privacy, and your intended use of the deck. We work with you to determine the optimal location and size that fits your lifestyle and maximises your outdoor space.

Absolutely! We offer a lifetime workmanship guarantee for our decking projects, ensuring peace of mind and long-term satisfaction with your investment.

The duration of deck installation varies depending on the size and complexity of the project. Typically, a standard deck can be completed within 1-2 weeks, but we will provide a more accurate timeline based on your specific project details.

Yes, we provide comprehensive design consultation services. Our experts work closely with you to understand your vision and preferences, and we use this information to create a custom design that aligns with your home’s aesthetics and your functional needs.

Absolutely! We can integrate a variety of features such as railings, stairs, built-in lighting, and even outdoor pergolas/louvres to enhance the functionality and appeal of your deck.

The cost of a new pergola or louvre depends on various factors, including the size of the area, materials chosen, and design complexity. We offer a free consultation and quote to give you a clear understanding of the costs involved in your specific project.

Timber offers a classic, natural look with a range of staining and oiling options, but requires regular maintenance to prevent weathering and colour change to silver. In contrast, aluminium and steel provides a low-maintenance, durable solution that resists fading, staining, and weathering, making it ideal for those seeking a sustainable and practical alternative.

Yes, we have a range of eco-friendly pergola and louvre options that are made from sustainable materials and are environmentally friendly.

We offer a variety of pergola and louvre materials including natural wood and aluminium/steel. Each material has its unique benefits and aesthetics, and we can help you choose the best option for your project based on durability, maintenance, and style preferences.

The cost of new balustrades and/or fences depends on various factors, including the size of the area, materials chosen, and design complexity. We offer a free consultation and quote to give you a clear understanding of the costs involved in your specific project.

Timber offers a classic, natural look with a range of staining and oiling options, but requires regular maintenance to prevent weathering and colour change to silver. In contrast, composite, aluminium and steel provides a low-maintenance, durable solution that resists fading, staining, and weathering, making it ideal for those seeking a sustainable and practical alternative.

Yes, we have a range of eco-friendly balustrade & fencing options that are made from sustainable materials and are environmentally friendly.

We offer a variety of decking materials including natural wood, composite, glass and aluminium/steel. Each material has its unique benefits and aesthetics, and we can help you choose the best option for your project based on durability, maintenance, and style preferences.

Absolutely! We can integrate a variety of features such as railings, stairs, built-in lighting, and even outdoor pergolas/louvres to enhance the functionality and appeal of your deck.

The cost of a new deck depends on various factors, including the size of the deck, materials chosen, and design complexity. We offer a free consultation and quote to give you a clear understanding of the costs involved in your specific project.

Timber decking offers a classic, natural look with a range of staining and oiling options, but requires regular maintenance to prevent weathering and colour change to silver. In contrast, composite decking, a blend of wood fibres and recycled plastics, provides a low-maintenance, durable solution that resists fading, staining, and weathering, making it ideal for those seeking a sustainable and practical decking alternative.

Yes, we have a range of eco-friendly decking options that are made from sustainable materials and are environmentally friendly.

We offer a variety of decking materials including natural wood and composite. Each material has its unique benefits and aesthetics, and we can help you choose the best option for your project based on durability, maintenance, and style preferences.

If you notice any problems with your deck, contact us immediately. It's important to address issues promptly to prevent further damage and ensure the safety and longevity of your deck. Give us a call and we can help assess the situation, and either provide the service or point you in the right direction.

Common signs include discoloration, splintering wood, loose boards or railings, and visible cracks. Regular checks will help identify these issues early, preventing more significant problems.

We offer various maintenance services, including regular inspections, cleaning, sealing, and repair work as needed to keep your deck in top condition.

We recommend an annual inspection to ensure your deck remains in top condition. Depending on the material and environmental conditions, more frequent servicing may be advised.

Signs that your deck may need repair or maintenance include loose boards, visible wood rot, unstable railings, or discoloration. We recommend periodic inspections and can provide these services to help identify and address any issues early on.

We offer a variety of decking materials including natural wood and composite. Each material has its unique benefits and aesthetics, and we can help you choose the best option for your project based on durability, maintenance, and style preferences.

We offer a variety of decking materials including natural wood and composite. Each material has its unique benefits and aesthetics, and we can help you choose the best option for your project based on durability, maintenance, and style preferences.