Service

Defined

Decking Direct provides comprehensive aftercare and maintenance, including cleaning, repairs and protective treatments, to keep your deck in top condition and extend its longevity.

Products

Our aftercare and maintenance packages are a curated selection of high-quality offerings, each expertly crafted to enhance and preserve the performance and aesthetic of your cherished items with unparalleled attention to detail.

Oiling and staining

Repairs & maintenance

Restoration and cleaning

Living Defined, Forever.

Our aftercare and maintenance offerings are designed to ensure the longevity and optimal performance of your purchase. We provide comprehensive support, including regular maintenance checks, prompt repairs, and a dedicated customer service team available for any queries or concerns.

Our skilled technicians use only the highest quality parts and tools for any repairs or replacements. Additionally, we offer customizable maintenance plans to suit your specific needs, ensuring your product remains in top condition for years to come.

Our Process

Visit our showroom

Step into our showroom where you can explore textures, colours, and designs, gaining inspiration and insight for your project in a space that encapsulates the essence of our craftsmanship and creativity.

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Site consultation

Following your showroom visit, we offer a personalised on-site consultation, where our experts assess your space, discuss your preferences, and provide tailored advice, ensuring that every aspect of your decking project is perfectly aligned with your vision and the unique characteristics of your home.

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Design & quote

Our skilled team collaborates closely with you, turning ideas into detailed plans and providing a transparent quote. This phase is all about refining concepts and ensuring every detail of your deck design meets your expectations, both aesthetically and financially, for a seamless transition from vision to reality.

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The build

In the build phase, our experienced craftsmen bring the design to life, adhering to the highest standards of quality and precision. We ensure a smooth, efficient construction process, keeping you informed at every step. This stage is marked by meticulous attention to detail, respect for your property, and a commitment to finishing on schedule.

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After care & maintenance

Decking Direct continues to stand by your side if you choose, providing comprehensive support to maintain the beauty and integrity of your new deck. Our aftercare services include routine maintenance, professional advice, and any necessary repairs, ensuring your deck remains a stunning and durable feature of your home for years to come.

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Aftercare Packages

Explore our comprehensive aftercare packages, designed to ensure your deck remains in pristine condition, offering regular maintenance, expert advice, and tailored solutions to keep your outdoor space looking its best year after year.

Basic Care Package

This package includes annual inspections to assess the condition of your deck, basic cleaning services to remove dirt and debris, and minor repairs such as tightening loose fixtures. It's ideal for those who want to ensure their deck remains safe and functional throughout the year.

Premium Maintenance Package

Designed for those who seek more thorough upkeep, this package offers biannual detailed inspections, professional cleaning and sealing/staining services to protect against weathering and wear, and priority scheduling for any repair needs. It ensures your deck not only maintains its integrity but also its aesthetic appeal.

Elite Preservation Package

Our most comprehensive offering, this package includes quarterly inspections, advanced cleaning and conditioning treatments, complete resealing or restaining services as needed, and immediate attention to any repair requirements. Additionally, it offers exclusive discounts on upgrades or modifications to your decking. This package is perfect for those who want to preserve the high quality and longevity of their deck with top-tier care.

Aftercare Gallery

Step into our exclusive aftercare service gallery, where each display is a testament to our commitment to excellence, showcasing the meticulous care and expert touch we bring to every product entrusted to us.

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Aftercare 1, Aftercare 2, Aftercare 3, Aftercare 4, Aftercare 5, Aftercare 6

Aluminium/Steel

Glass

Aluminium/Steel

Premium Pine

Hardwood

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Glass

Glass

Glass

Aluminium/Steel

Composite decking

Hardwood

Composite decking

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Aftercare 1, Aftercare 2, Aftercare 3, Aftercare 4, Aftercare 5, Aftercare 6

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Products

Built to Last

We meticulously utilise only the finest, premium-grade products and materials sourced from New Zealand and abroad.

Shadowspec Umbrellas

Oiling and staining - Aftercare

Aluminium/Steel - Pergolas

Timber - Pergolas

Stains & Aftercare - About

Composite - About

Timber - About

Louvres - About

Balustrades - About

Fixings - About

Glass - Balustrades

Aluminium/Steel - Balustrades

Timber - Balustrades

Composite - Decking

Hardwood - Decking

Premium Pine - Decking

Repairs & maintenance - Aftercare

Oiling and staining - Decking

Restoration and cleaning - Aftercare & Maintenance

FAQs

How do I know if my deck needs repair or maintenance?

Signs that your deck may need repair or maintenance include loose boards, visible wood rot, unstable railings, or discoloration. We recommend periodic inspections and can provide these services to help identify and address any issues early on.

How frequently should my deck be inspected or serviced?

We recommend an annual inspection to ensure your deck remains in top condition. Depending on the material and environmental conditions, more frequent servicing may be advised.

What maintenance services do you provide post-installation?

We offer various maintenance services, including regular inspections, cleaning, sealing, and repair work as needed to keep your deck in top condition.

What are the common signs of wear and tear I should look for?

Common signs include discoloration, splintering wood, loose boards or railings, and visible cracks. Regular checks will help identify these issues early, preventing more significant problems.

What should I do if I notice a problem with my deck outside of regular maintenance checks?

If you notice any problems with your deck, contact us immediately. It's important to address issues promptly to prevent further damage and ensure the safety and longevity of your deck. Give us a call and we can help assess the situation, and either provide the service or point you in the right direction.

Is there a difference in maintenance requirements between wood and composite decking?

Yes, wood decking requires more frequent staining or sealing and is more susceptible to weathering. Composite decking is more resistant to the elements and requires less maintenance but may still need periodic cleaning and checks.

What is the lifespan of a typical deck?

The lifespan of a deck depends on the materials used and maintenance. Generally, wooden decks can last 15-20 years, while composite materials can last 25 years or more with proper care.

How can I protect my deck from weather-related damage?

To protect your deck from weather-related damage, we advise using appropriate sealants and finishes, ensuring proper drainage, and removing snow or standing water promptly. For certain materials, specific protective measures may be recommended.

Do you offer warranties on your decking materials and installation?

Yes, we offer warranties on both materials and workmanship. The specific terms vary depending on the materials used and the scope of the project, and we provide detailed warranty information upon project completion.

How do I maintain my deck after installation?

Maintenance requirements vary depending on the material used. We provide detailed care instructions and tips for each type of decking material to ensure your deck remains in excellent condition. We also offer aftercare packages if you would prefer for us to take care of this for you!

How do you handle changes or modifications requested mid-installation?

If you request changes during installation, we’ll assess the feasibility and potential impact on the timeline and cost. We strive to accommodate modifications while maintaining project integrity and will communicate any necessary adjustments

What happens if there is unexpected damage or issues during installation?

In the rare event of unexpected damage or issues during installation, we take immediate steps to rectify the situation, keeping you fully informed. Decking Direct holds comprehensive insurance policies, and our team is equipped to handle unforeseen challenges efficiently and effectively.

How does weather affect the deck installation process?

Weather can impact the installation timeline, especially in cases of extreme conditions. We always aim to work efficiently while ensuring quality, and we keep you informed of any weather-related delays or necessary schedule adjustments.

What is your process for handling unexpected issues during installation?

In the event of unexpected issues, we communicate promptly with you to discuss the situation and provide solutions. Our experienced team is adept at handling challenges efficiently to minimise any impact on the project timeline and budget.

What should I do to prepare my yard for deck installation?

We recommend clearing the area of personal items and ensuring easy access to the installation site. If you have specific concerns or preparations unique to your property, we can provide tailored advice.

What steps do you take to prepare the site before installing a deck?

We begin with a thorough site assessment, which includes checking the ground condition, ensuring proper levelling, and clearing any debris. We also assess the area for any underground utilities and ensure that the site is prepped according to the project’s requirements.

What safety measures do you take during deck installation?

Safety is our top priority. We adhere to strict safety protocols, including using protective gear and ensuring all construction is up to code. Our team is trained to perform installations safely and efficiently, minimising any risk.

Is there a best time of year to install a deck?

While decks can be installed year-round, the best time often depends on your local climate. Generally, spring and summer are popular due to favourable weather conditions, but we can work with you to schedule installation at a time that best suits your needs.

Do you handle obtaining consents for deck construction?

Yes, we assist with the process of obtaining necessary consent(s). We ensure that all our decking projects comply with local building codes and regulations.

Are there any hidden costs in deck installation?

Transparency is key in our pricing. We provide detailed quotes upfront and communicate any potential additional costs before proceeding with work. Our goal is to ensure you have a clear understanding of the investment required.

Can you work with existing deck structures?

Yes, we can work with existing deck structures to either upgrade or expand them, depending on their condition and your requirements.

Can you adapt deck designs to accommodate special needs or accessibility requirements?

Yes, we can design decks to be accessible and convenient for all, including features like ramps, wider doorways, and handrails to accommodate special needs.

How do you determine the best location and size for a new deck?

We consider several factors, including your property layout, sun exposure, privacy, and your intended use of the deck. We work with you to determine the optimal location and size that fits your lifestyle and maximises your outdoor space.

Is your workmanship guaranteed?

Absolutely! We offer a lifetime workmanship guarantee for our decking projects, ensuring peace of mind and long-term satisfaction with your investment.

How long does a typical deck installation take?

The duration of deck installation varies depending on the size and complexity of the project. Typically, a standard deck can be completed within 1-2 weeks, but we will provide a more accurate timeline based on your specific project details.

Do you offer design consultation for custom decks?

Yes, we provide comprehensive design consultation services. Our experts work closely with you to understand your vision and preferences, and we use this information to create a custom design that aligns with your home’s aesthetics and your functional needs.

Can you incorporate additional features like decking, railings, stairs, or lighting into the design?

Absolutely! We can integrate a variety of features such as railings, stairs, built-in lighting, and even outdoor pergolas/louvres to enhance the functionality and appeal of your deck.

How much does a new pergola or louvre cost?

The cost of a new pergola or louvre depends on various factors, including the size of the area, materials chosen, and design complexity. We offer a free consultation and quote to give you a clear understanding of the costs involved in your specific project.

Which pergola and louvre option is best for me?

Timber offers a classic, natural look with a range of staining and oiling options, but requires regular maintenance to prevent weathering and colour change to silver. In contrast, aluminium and steel provides a low-maintenance, durable solution that resists fading, staining, and weathering, making it ideal for those seeking a sustainable and practical alternative.

Do you offer eco-friendly pergola and louvre options?

Yes, we have a range of eco-friendly pergola and louvre options that are made from sustainable materials and are environmentally friendly.

What types of pergola and louvre materials do you offer?

We offer a variety of pergola and louvre materials including natural wood and aluminium/steel. Each material has its unique benefits and aesthetics, and we can help you choose the best option for your project based on durability, maintenance, and style preferences.

How much do new balustrades & fences cost?

The cost of new balustrades and/or fences depends on various factors, including the size of the area, materials chosen, and design complexity. We offer a free consultation and quote to give you a clear understanding of the costs involved in your specific project.

Which balustrade & fencing option is best for me?

Timber offers a classic, natural look with a range of staining and oiling options, but requires regular maintenance to prevent weathering and colour change to silver. In contrast, composite, aluminium and steel provides a low-maintenance, durable solution that resists fading, staining, and weathering, making it ideal for those seeking a sustainable and practical alternative.

Do you offer eco-friendly balustrade & fencing options?

Yes, we have a range of eco-friendly balustrade & fencing options that are made from sustainable materials and are environmentally friendly.

What types of balustrade & fencing materials do you offer?

We offer a variety of decking materials including natural wood, composite, glass and aluminium/steel. Each material has its unique benefits and aesthetics, and we can help you choose the best option for your project based on durability, maintenance, and style preferences.

Can you incorporate additional features like railings, stairs, or lighting into the deck design?

Absolutely! We can integrate a variety of features such as railings, stairs, built-in lighting, and even outdoor pergolas/louvres to enhance the functionality and appeal of your deck.

How much does a new deck cost?

The cost of a new deck depends on various factors, including the size of the deck, materials chosen, and design complexity. We offer a free consultation and quote to give you a clear understanding of the costs involved in your specific project.

Which decking option is best for me?

Timber decking offers a classic, natural look with a range of staining and oiling options, but requires regular maintenance to prevent weathering and colour change to silver. In contrast, composite decking, a blend of wood fibres and recycled plastics, provides a low-maintenance, durable solution that resists fading, staining, and weathering, making it ideal for those seeking a sustainable and practical decking alternative.

Do you offer eco-friendly decking options?

Yes, we have a range of eco-friendly decking options that are made from sustainable materials and are environmentally friendly.

What types of decking materials do you offer?

We offer a variety of decking materials including natural wood and composite. Each material has its unique benefits and aesthetics, and we can help you choose the best option for your project based on durability, maintenance, and style preferences.

What should I do if I notice a problem with my deck outside of regular maintenance checks?

What are the common signs of wear and tear I should look for?

Common signs include discoloration, splintering wood, loose boards or railings, and visible cracks. Regular checks will help identify these issues early, preventing more significant problems.

What maintenance services do you provide post-installation?

We offer various maintenance services, including regular inspections, cleaning, sealing, and repair work as needed to keep your deck in top condition.

How frequently should my deck be inspected or serviced?

We recommend an annual inspection to ensure your deck remains in top condition. Depending on the material and environmental conditions, more frequent servicing may be advised.

How do I know if my deck needs repair or maintenance?

Do I need to move my furniture?

What is the floor preparation?

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More Services

Decking

Balustrades & Fencing

Pergolas, Louvres & Umbrellas

Decking Direct offers a diverse range of decking options, including premium hardwoods, eco-friendly composites, and classic timber, each tailored to create the perfect outdoor setting for your home.

Learn more

A wide range of balustrade & fencing options, including glass, timber, and aluminium materials, to enhance safety and aesthetics, perfectly complementing your decking design.

Learn more

Explore our pergola and louvre options, which offer not only elegant shade and shelter solutions but also add a sophisticated architectural element to your outdoor decking area.

Learn more